okotk Privacy Policy: How We Handle Your Personal Data

Section 1

Data We Collect

When you interact with okotk, we collect several categories of personal data. The information we collect depends on how you use the platform — some data is provided directly by you during registration or when you contact support, while other data is collected automatically as you browse and play.

We collect only the minimum data necessary to deliver our services effectively and to meet our legal and operational obligations. Below is a detailed breakdown of the categories of data we collect and the typical source of each category.

We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided their personal information to okotk, please contact our support team at [email protected] immediately so we can take appropriate action, including account closure and data deletion.

Section 2

How We Use Your Data

okotk uses the personal data we collect for clearly defined purposes. We rely on a number of legal bases to process your data, including: the performance of a contract with you (operating your account and delivering our services), compliance with legal obligations (KYC, anti-money laundering, fraud prevention), legitimate interests (platform security, fraud detection, service improvement), and your consent (where processing is optional, such as marketing communications).

• Account Management: We use your identity and contact data to create, maintain, and manage your okotk player account — including processing your registration, verifying your identity, and handling account security requests.
• Service Delivery: Your usage data and financial data enable us to process bets, manage your game sessions, credit winnings, and facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer to your registered Bangladesh account.
• Identity and Age Verification: We process identity documents to verify that you meet the minimum age requirement of 18 years and to confirm that your registration details match your official records. This is a legal obligation we are required to fulfil.
• Fraud and Security: Technical data and usage patterns are analysed by our security systems to detect unauthorised access, suspicious wagering patterns, and potential fraud or money laundering activity. This processing protects both you and the platform.
• Responsible Gaming: We monitor betting frequency, session duration, and deposit patterns to identify signs of problem gambling. Where our responsible gaming triggers are met, we may contact you with information about available tools such as deposit limits and self-exclusion.
• Customer Support: Communications data — including your support messages and chat history — is retained to manage your support queries effectively, ensure quality, and maintain an accurate record of actions taken on your account.
• Marketing Communications (with consent): Where you have opted in, we may use your contact data to send you information about promotions, bonuses, new games, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time by contacting [email protected].
• Platform Improvement: Aggregated, anonymised usage data helps us understand how players interact with okotk — which games are most popular, where technical issues arise, and how the platform can be improved for all users.

Section 3

Data Sharing and Third Parties

okotk does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to operate our platform and comply with legal obligations, we do share limited personal data with a defined set of trusted partners and service providers. All third parties with whom we share data are contractually obligated to process it only for the purposes specified and in accordance with applicable data protection standards.

Section 4

Cookies and Tracking Technologies

okotk uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the site is used. A cookie is a small text file placed on your device by a website when you visit it. Cookies are widely used across the internet and are essential for many platform features to work properly.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary or security cookies will impair your ability to log in and use the okotk platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

• Session Cookies: These are temporary cookies that expire when you close your browser. okotk uses session cookies to maintain your authenticated state during a single visit so you do not need to re-enter your credentials on every page.
• Persistent Cookies: These remain on your device for a defined period after your session ends. okotk uses persistent cookies to remember your display preferences and to recognise your device on your next visit, speeding up the login process.
• No Third-Party Advertising Cookies: okotk does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place tracking cookies on the okotk platform. Your browsing behaviour on okotk is not shared with ad networks.

Section 5

Data Security Measures

Protecting the security of your personal data is a core operational responsibility at okotk. We implement a layered security architecture that combines technical controls, access management policies, and ongoing monitoring to guard against unauthorised access, accidental loss, disclosure, or destruction of your personal information.

While no digital system can guarantee absolute security, okotk's security programme is designed to meet the expectations of a responsible online gaming platform serving the Bangladesh market. We review and update our security measures regularly in response to emerging threats and best-practice guidance.

• TLS/SSL Encryption in Transit: All data transmitted between your device and the okotk platform is encrypted using TLS 1.2 or TLS 1.3 protocols. This means that even if network traffic were intercepted, the content would be unreadable to any unauthorised party.
• Encryption at Rest: Sensitive personal data stored in okotk's databases — including identity data, KYC documents, and financial records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Password Hashing: Player passwords are stored exclusively as salted cryptographic hashes using a modern, computationally intensive algorithm. okotk's staff cannot view your actual password at any time. If you forget your password, a reset link is sent to your registered email — passwords are never sent in plain text.
• Access Controls: Access to systems that hold personal data is restricted on a strict need-to-know basis. okotk employees only access player data when it is necessary for them to fulfil their specific job function. All internal access events are logged and audited.
• Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their okotk account via SMS to their registered Bangladesh mobile number. okotk staff accounts that can access player data are required to use 2FA.
• Security Incident Response: okotk maintains a formal incident response procedure. In the event of a data breach that is likely to result in risk to affected individuals, okotk will notify relevant parties and take immediate remedial action. Affected players will be informed as soon as is practicable.

Section 6

Data Retention Policy

okotk retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, regulatory, or contractual obligations. The specific retention period varies depending on the type of data and the purpose for which it is held.

When the retention period for a particular category of data expires, okotk will securely delete or irreversibly anonymise that data so that it can no longer be associated with any individual player. You may request early deletion of your personal data by contacting [email protected] — however, please note that where okotk is legally required to retain data for a minimum period, we are unable to fulfil deletion requests that conflict with those obligations.

Section 7

Your Privacy Rights

As an okotk player, you have meaningful rights over your personal data. We are committed to making it straightforward for you to exercise these rights. To make any request listed below, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe — typically within 14 working days.

Section 8

Policy Updates and Contact

okotk reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this document indicates when the current version was last updated. For material changes — those that significantly affect how we process your data or the rights available to you — we will provide reasonable advance notice by displaying a prominent notice on the okotk platform homepage and, where we have your contact details, by emailing your registered address.

Your continued use of the okotk platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you may close your account and request deletion of your personal data by contacting our support team before the updated policy takes effect.

For any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, please contact the okotk data team at the address below. We are available on Bangladesh Standard Time (BST, UTC+6) around the clock, every day of the year.